Return and Refund Policy
We want you to be completely satisfied with your purchase. If you are not happy with your order, this policy explains how to request a return, exchange, or refund.
30 days from delivery date
Customer is responsible for return postage costs
Within 7 days after the return is approved
To the original payment method
Accepted within the 30-day window
None
This policy is governed by our Terms of Service
Return Window
- You can return your item within 30 days of delivery.
- The product must be unused and unwashed.
- Items must be in the original packaging with all tags attached.
- Returns requested after the 30-day period will not be accepted.
How to Start a Return
To initiate a return, email info@thyraclub.com with your order number and the reason for return. We will provide instructions and the return address.
- Pack the item securely to prevent damage in transit.
- Use a reliable, trackable courier service.
- Customers are responsible for return shipping costs.
If you receive a damaged or incorrect item, email info@thyraclub.com as soon as possible with clear photos and a brief description of the issue. Once verified, we will arrange a replacement or send the correct item at no additional cost.
After we receive and inspect your return, we will notify you of the approval status. Approved refunds are issued to the original payment method within 7 days.
- No restocking fees apply.
- Processing times can vary by payment provider.
You can request an exchange within 30 days of delivery. Email info@thyraclub.com with your request. Returned items must meet the same conditions (unused, unwashed, original packaging, tags attached). Once we receive your return, we will process and ship the replacement.
If you need to cancel your order, contact info@thyraclub.com promptly. Cancellations can be processed only if the order has not yet been dispatched. If it has shipped, please follow the return process.
Additional Information
Return postage
Customers are responsible for return postage costs unless the item is defective or incorrect.
Refund method
Refunds can only be issued to the original form of payment.
If you have a question or require support, please contact us using the options below.
Customer Service Hours:
Monday to Friday: 08:00-17:00 GMT
Email: info@thyraclub.com
Phone Number: +31 6 10325117
For More, Open Contact Form.
Business Information
Thyra Club is owned and operated by JT Enterprises, a company based in the Netherlands.
Registration Number: 96453028
VAT Number: NL867617214B01
Address:
Schoolstraat 24 C, 2511AX 's-Gravenhage, Netherlands